Karix transforms customer communication into a powerful growth driver — from acquisition to retention, engagement to service. We help leading enterprises design intelligent, impactful, and cost-efficient omnichannel journeys that drive conversions, cut costs, and build lasting loyalty.
Every day, billions of conversations take place between brands and customers — from cabs arriving to OTPs received, orders confirmed, appointments reminded, and payments completed. Most of these are powered by us. We’re Karix, the silent force behind India’s digital conversations for over 25 years. From the banks you trust to the apps you love, from government services to your favorite brands, we enable over 8 billion interactions every month — across SMS, WhatsApp, RCS, Voice, and Email. As communication grows more complex, we make it simple. We unify multi-channel orchestration, build compliance and security into every layer, and deliver scale and reliability that’s part of our DNA.
We simplify communication. We amplify growth. We are Karix.
Karix helps enterprises turn customer communication from a cost centre into a revenue driver.
We work with brands to architect omnichannel strategies across WhatsApp, RCS, SMS, Voice, Email, and Truecaller that don't just reach customers - they move business metrics. Lower acquisition costs. Higher conversion rates. Reduced support expenses. Better retention.
Our approach starts with understanding your business goals and experience gaps, then orchestrating the right mix of channels, messaging, and timing to deliver measurable impact at every touchpoint.
Communication cost reduction through omnichannel optimisation (India's leading e-commerce platform)
Vaccine doses delivered through CoWIN with 30K+ TPS and 99%+ success rates during India's largest public health initiative
Increase in loan disbursal rates via AI-powered engagement flows (major fintech provider)
Scam attacks identified and blocked in real-time (India's largest private banks)
CTR increase through personalised, behaviour-driven campaigns (India's largest online travel company)
Reduction in failed deliveries through intelligent omnichannel fallback strategies
Communication cost reduction through omnichannel optimisation (India's leading e-commerce platform)
Vaccine doses delivered through CoWIN with 30K+ TPS and 99%+ success rates during India's largest public health initiative
Increase in loan disbursal rates via AI-powered engagement flows (major fintech provider)
Scam attacks identified and blocked in real-time (India's largest private banks)
CTR increase through personalised, behaviour-driven campaigns (India's largest online travel company)
Reduction in failed deliveries through intelligent omnichannel fallback strategies
Communication cost reduction through omnichannel optimisation (India's leading e-commerce platform)
Vaccine doses delivered through CoWIN with 30K+ TPS and 99%+ success rates during India's largest public health initiative
Scam attacks identified and blocked in real-time (India's largest private banks)
Increase in loan disbursal rates via AI-powered engagement flows (major fintech provider)
CTR increase through personalised, behaviour-driven campaigns (India's largest online travel company)
Reduction in failed deliveries through intelligent omnichannel fallback strategies
Our platform capabilities are amplified through deep partnerships with the world's leading communication and customer engagement platforms.
Google's #1 global RCS partner
Meta Growth Partner of the Year
Exclusive global partnership with Truecaller
550+ telco integrations worldwide
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Native integrations with Salesforce, MoEngage, CleverTap, Shopify, SAP, WebEngage.
ISO 27001
22301
9001
SOC 2 Type II
GDPR
LGPD
When uptime, security, and deliverability are non-negotiable, leading brands trust Karix.
Rely on us for secure, compliant customer communication
Trust our infrastructure for critical transactions
Use Karix to power customer journeys
Comes from clients who've trusted us for 5+ years
The largest share of mission-critical business messaging
We also serve government institutions, E-commerce leaders, logistics giants, payment platforms, travel companies, gaming studios, and EdTech innovators.
First A2P SMSC deployment in India - pioneering application-to-person messaging infrastructure
First CPaaS platform in India - and the first to onboard a bank
World's first blockchain-enabled communication stack (TruBloq) - combating telecom spam at the protocol leve
World's first AI-powered anti-SMS phishing platform (Wisely ATP) - already protecting customers at ICICI Bank, Axis Bank, and BSNL
Karix is guided by a leadership team with decades of experience building and scaling enterprise communication platform.
Executive Director -
Tanla Platforms Limited,
CEO – Karix
Chief Solutions Officer
Chief Product and
Technology Officer
Chief Revenue Officer
Chief Revenue Officer
Sr. Vice President,
Business Strategy
Sr. Vice President,
Pre Sales
Headquarters: Mumbai, India.
Offices: Gurugaon, Chennai, Bengaluru, Dubai, Saudi Arabia, Indonesia, Brazil.
With teams across Asia, Middle East, and Latin America, we deliver enterprise-grade communication infrastructure with local compliance, language support, and cultural understanding.
Ready to turn customer communication into your competitive advantage? Let's architect a strategy that delivers measurable results.
a Tanla company is a strategic growth partner to enterprises, enabling meaningful, secure, and scalable customer engagements across the most trusted and emerging communication channels. With a future-forward mindset, agile execution, and a 25+ year legacy of innovation, we drive outcomes — not just outputs.
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