With personalized yet smart ways of communication
across different channels, build a 1:1 relationship with
your customer and drive brand loyalty.
Based on the user-data, decipher the insights and leverage those to
create an intelligent, omni-channel marketing strategy for maximum impact.
Understand what your customers want to talk about from the gained insights and create automated workflows, transactional messages, notifications, newsletters, and much more
Be where your customer is! Establish a relationship by driving conversation where they are comfortable talking to you, be it email, whatsapp, Facebook, slack, or more.
Take calculated steps driven by logic and planning. Messages being delivered within a time-frame - using time-delays, time-windows, or wait until the customer takes the next step. To not bombard them with messages but speak when it's the right time.
Thanks to Karix’s customer engagement software the brand was able to implement a multi-channel approach, utilizing various touch points such as website, app, call center, etc to serve relevant offers.
Using a second screen analytics suite from Karix, the brand was able to create highly relevant personalised messages to customers based on their buying habits thereby reducing cart abandonments and improving results by 5 times.
Replacing their existing Firebase Cloud Messaging (FCM) to send push notifications with Karix's new platform, PushAmplify (PA), the brand was able to send 30 million push notifications every month driving $2.5 Mn in monthly revenue with ~55% delivery rate and this accounted for 9% of their total revenue.