Retail Solutions
Send Alerts and Notification
Latest offer/ sale Notifications
Keep your customers informed and updated on your exclusive offers and sale periods. Integrate your message with your CRM and target the most relevant customers.
Delivery Notifications
Provide your customers with real time alerts on their orders that are out for delivery. Be it a reminder for home delivery, successful delivery confirmation or failed delivery notification.
Customer updates
Keep your customers informed about new products, shows, festivals and other marketing events that you want to engage them in and drive customer participation.
Information updates
Provide multiple methods of engagement to allow customers to obtain information regarding new deals, events, warranty updates and other relevant information.
Use Karix’s SMS, Voice, MMS, Email and SmartLinks
products to keep your customers up-to-date and engaged.
Promotions
Lead generation
Provide information about latest offers, mobile coupon and discounts codes. Include an URL in the message that can be converted into trackable links. These links capture information of each click like users’ mobile numbers, Geolocation, Device details etc. Provide ‘Pull SMSs to update customer data, provide instant gratification (sending codes received in product packets), gratification in the form of recharge etc.
Retargeting and engagement
Deliver targeted messages to customers who have expressed interest but have not completed their transactions. Provide coupons and invitations to loyalty card holders for sustained engagement
Voice led engagements
Send out Promotional voice calls via Outbound calls and engage your customers via Interactive voice response calls.
Use Karix’s SMS, Voice, MMS, Email , SmartLinks products to
drive your leads and customer acquisition.
Enable Transactions
Home Delivery scheduling
Allow customers to schedule and remain notified about home delivery or product installations and demos as per their convenience. Allow delivery personnel to initiate a confirmation call using a voice bridge.
Loyalty management
Keep your customers updated on their loyalty status and points. Summarise loyalty points after every sale. Provide periodic loyalty statements and allow Customers to redeem points online.
Enable online transactions
Allow customers to pick products from a limited selection and pay for them on their mobiles and on the go.
Voice bridge and calls
Securely connect customer service agents to customers through voice bridges. Provision customer engagements through IVR calls.
Use Karix’s Voice services, SmartLinks along with Pushfeed Timelines
to help customers transact on mobile
Automate Processes
Automate customer acquisition
Acquire new customers for all services by automating your entire marketing cycle from prospecting to engagement, targeting, re-targeting, and acquisition. Run automated marketing campaigns that dynamically present the appropriate content based on customer actions & behaviour in real-time.
Automate Customer Service
Provide a Chatbot interface that addresses your customers’ service needs. Automate services like information, returns, loyalty etc. for improved customer satisfaction.
Customer Satisfaction surveys
Obtain customer feedback across a variety of variables. Automate feedback either after every touchpoint or on a periodic basis by allowing customers to score key service variables.
Use Karix’s SmartLinks along with Pushfeed timelines and
Marketing Automation Platform to automate key processes.