Solutions for Media and Brands
Send Alerts and Notification
Automated alerts
Send automated alerts for new content, programme timings, new products/launches or changes to planned schedules for your users & viewers on the go.
Personalized notifications
Send notifications to customers based on their personal preferences. Provide personalized discount/promotional coupons for existing and new customers based on their profile, history or predicted preferences.
Reminders
Remind customers on programme schedules, updates to requests and Product warranty extensions.
Use Karix’s SMS, Voice, MMS, Email and SmartLinks products
to notify and send out important reminders.
Engage Customers
Mobile Radio
Provide your customers and prospects entertainment on the go by allowing customers to access content on their mobiles through exclusive mobile radio.
Rich User Engagement
Promote your products through an interactive UI that supports videos and Rich Media Content.
Voting and Poling
Enable viewers & your audience to participate in shows and contests by providing VMN and IVRs for polls/voting and other modes of engagement.
Loyalty Management
Keep your customers updated on their loyalty status and points. Summarise loyalty points after every sale. Provide periodic loyalty statements and allow Customers to redeem points online.
Use Karix’s SMS, Voice, MMS, Email and SmartLinks products
to keep your customers up-to-date and engaged.
Promotions
Lead generation
Provide information about latest offers, coupon and discounts codes through messages that have an URL. The URL can be converted into trackable links which capture information of each click, users’ mobile numbers, Geolocation, Device details etc. Provide ‘Pull SMSs for updating customer data, instant gratification (sending codes received in product packets), gratification in the form of recharges etc.
Retargeting and engagement
Deliver targeted messages to customers who have expressed interest but not yet engaged with your offerings fully. Provide incentives, gratifications, coupons and invitations to customers for sustained engagement.
Attract users to mobile app
Include an app download link in your SMS campaigns, to drive an increase in app downloads. Incentivise app downloads and referrals to allow users to refer your app to their friends.
Voice led engagements
Send out Promotional voice calls via Outbound calls and engage your customers via Interactive voice response calls.
Use Karix’s SMS, MMS, Email, SmartLinks and Voice products
to drive your leads and customer acquisition.
Enable Transactions
Authentication
Provide 2-factor authentication via OTPs for login, profile changes and other such message critical activities.
Service Booking
Allow customers an easy and seamless process to book programmes or service requests through a simple ‘Pull SMS’
Customer Feedback
Gather customer feedback about programme quality or purchase and shipping experience in real-time with higher response rates.
Profile Administration
Allow customers to call for their profile page using a short code. Reply to a SMS request with an URL that is linked to their profile administration page.
Voice bridge and calls
Securely connect customer service agents to customers through voice bridges. Provision customer engagements through IVR calls. Provide Audio Tutorials or information via outbound calls
Use Karix’s Voice services, SmartLinks along with Pushfeed Timelines
to help customers transact on their mobiles.
Automate Processes
Automate customer acquisition
Acquire new customers for all services by automating your entire marketing cycle from prospecting to engagement, targeting, re-targeting, and acquisition. Run automated marketing campaigns that dynamically present the appropriate content based on customer actions and behaviour in real-time.
Increase conversions
Set up automated reminders of abandoned cart purchases, on-stock notifications, and subscription payments by integrating SMS APIs.
Automate Customer Service
Provide a Chatbot interface that addresses your customers’ service needs. Automate services like information centre, complaints, queries, loyalty etc. for improved customer satisfaction.
Customer Satisfaction surveys
Obtain customer feedback across a variety of variables. Automate feedback either after every touchpoint or on a periodic basis by allowing customers to score key service variables.
Use Karix’s SmartLinks along with Pushfeed timelines, Voice, Chatbots and
Marketing Automation Platform to automate key processes.