Two-Way Messaging

Engage audiences in an interactive communication

Interactive messaging

Karix Two-Way Messaging is an interactive messaging layer to let your customers know that you are always listening to them. The general-purpose design of the inbound SMS service provides for a powerful and versatile 2-Way interactive messaging mechanism which completes the cycle of communication between the sender and the receiver. The service extends the benefits of cloud communication to an enterprise user on a secure and reliable infrastructure. One can send messages to a 10 digit mobile number, known as Virtual Number, or to a Short Code. The response can be initiated via various media channels including SMS, Voice and E-Mail. This is a perfect tool to engage audiences in an interactive communication on a large scale.

Features of Two-way messaging.

Customization

Self-Care interface to define your own rules for integration and process automation at any time you like.
Set-up different rules based on the first word (Keyword) with specific instructions that would initiate a business process.

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Customer Service & reporting

Instantly send an SMS auto-response to the initiator each time a SMS message is received.
Forward the received SMS contents to an E-mail recipient, Mobile numbers or even as a voice call instantly to assign someone for the query.
Receive messages from anywhere in the world on a single number so that you are always listening to your customers queries or requests.
View reports of messages received over an UI and the delivery status of responses triggered.

Tools and Engines

SMS messaging tool; ideal for SMS voting and surveys, competitions, sending updates and alerts, collecting subscriber data and much more.
Robust forwarding engine that can call webhooks, webservices or any APIs including your CRM, Helpdesk, Core Banking system, Core System etc.